March 23, 2020 — SunRADON remains committed to serve you, our customers, while following CDC guidelines and state mandates to prevent the spread of COVID-19. The measures we have implemented are in the best interest of all of us; our employees, their families, and our customers. To be able to continue to serve you, we have implemented the following changes at SunRADON effective immediately:
Sales and Support - We have shifted many of our office employees to a work from home model. Therefore, our preferred method of communication is, until further notice, by e-mail at firstname.lastname@example.org with phone as back-up for urgent situations.
Operations – All incoming raw materials and RMA’s are disinfected following CDC and WHO guidelines. Our operations associates always wear protective gloves. We also moved to a shift system to minimize the number of associates in our facility at any given time. On-site employees practice social distancing in all our facilities. Calibration services will continue as before with the goal to ship any devices back to you in 10 business days or less.
What do these changes mean to you?
Orders – Our e-commerce store remains open 24/7. You can conveniently and securely shop online for monitors and accessories at sunradon.com. Should you have any questions, we encourage you to e-mail us at email@example.com. Please include details of your inquiry and preferred call back number.
Technical Assistance – We continue to support you should you have any hardware or software questions. When contacting us at firstname.lastname@example.org, please include a detailed description of your issue together with the model and software used as well as a call back number. Only in urgent situations, please, call direct 321-255-7011. When you call, please have your radon monitor available along with access to our software to streamline troubleshooting. If your call is routed to our voicemail, please leave your name, phone number and a brief description of your support needs. Calls will be responded to in the order they are received.
Status inquiries – For all order or calibration/repair status inquiries, please email email@example.com and include your RMA or Case number as well as device serial number for updates or tracking.
Questions on Radon – Visit our website and our online resources including the FAQ section first. You can also check with your state radon program and/or the radon proficiency program web pages at aarst-nrpp.com and nrsb.org.
Throughout these challenging times, we will continue to be here for you while prioritizing the health and safety of our employees, their families, and customers.
We thank you for making SunRADON your Trusted Partner in Radon Detection. We strongly believe working together and supporting each other will enable your and our business to emerge from this crisis as strong as ever.
Stay safe and take care,
Your SunRADON Team