Support & Resources
The SunRADON Team is here to help! Here you'll find our
user guides, latest software and firmware updates, product
training, FAQs & info on requesting a calibration or repair.
To get started with a CALIBRATION or REPAIR request, simply create a Return Merchandise Authorization (RMA) through OneRADON Cloud or our new, Quick Self-Service RMA Portal. All RMA requests allow you to choose between pre-paid return shipment and FedEx Label generation on the spot. Standard calibration RMA's, without additional repairs, typically take 7-10 business days.
Only SunRADON offers Factory Calibration Services using the same expert technicians and equipment as used for new monitors.
SunRADON offers two methods of creating a new RMA!
Either through our Quick Self-Service RMA Portal (Green) or through OneRADON Cloud (Yellow).
For users without a OneRADON Cloud license and do not wish to use OneRADON Cloud immediately!
QUICK SELF-SERVICE RMA PORTAL
FREE License activation can be requested at later time.
For users with a OneRADON Cloud license or do wish to use OneRADON Cloud immediately.
NOTE: After OneRADON Cloud account registration and license purchase, please, navigate to the RMA Portal within OneRADON Cloud to request your RMA.
Subscriptions start at $129/year per monitor.
Includes FREE annual calibration.