CALIBRATION & REPAIRS

Only SunRadon offers Factory Calibration Services using the same expert technicians and equipment as used for new monitors.  

To get started with a CALIBRATION or REPAIR request, simply create a Return Merchandise Authorization (RMA) through OneRADON Cloud or our legacy RMA Portal.  Standard calibration RMA's, without additional repairs, typically take 7-10 business days.

Create and manage new RMA requests through OneRADON Cloud!

GET STARTED

Subscriptions start at $129/year per monitor.
Includes FREE annual calibration.
New cloud-based RMA Portal, now with FedEx Shipment Manager.

 Like to access our old RMA Portal ? Click Here ! 

FAQ

Radon and Indoor Air Quality

Radon is an odorless, colorless radioactive gas. Unlike other noble gases such as Helium and Neon, Radon gas remains closer to the ground. Radon breaks down into solid radioactive elements called radon progeny (e.g., Polonium-218, Polonium-214, Lead-214). Radon progeny can attach to dust and other particles and can be breathed into the lungs. As radon and radon progeny in the air break down, they give off radiation that can damage the DNA inside the body’s cells. Radon is normally found at very low levels in outdoor air and in drinking water from rivers and lakes. It can be found at higher levels in the air in homes and other buildings, as well as in water from underground sources, such as well water.
Visit the EPA website or contact a local home inspector in your area to learn more about Radon.
A Volatile Organic Compound (VOC) is defined as any compound containing carbon that can be readily vaporized, except methane. VOC's, measured in totality of its mixed gases or tVOC, are released into indoor environments from cleaning and disinfecting products, paints, wood preservatives, carpeting, building materials, aerosols, insect repellents, microbial growth, and a host of other sources.
At elevated levels, VOC's can cause eye, nose, and throat irritation; headaches, loss of coordination, nausea; damage to liver, kidney, and central nervous system. Some organics (such as Benzene) are suspected or known to cause cancer. Key signs or symptoms associated with exposure to elevated levels of VOC's include eye infections and irritation, nose and throat discomfort, headache, allergic skin reaction, shortness of breath, signs of poisoning, nausea, vomiting, nose bleeding, fatigue, and dizziness.
According to Indoor Air Quality standards such as the WELL Building Standard and the US Green Building Council (USGBC), VOC levels are considered elevated above 300-500 microgram/m3. Depending on the mix of the VOC's and their individual molecular weights that can be translated to about 200 - 450 ppb (parts per billion); OSHA does not generally regulate the total combination of VOC compounds; rather regulates limits for some specific VOC compounds.
Carbon dioxide (CO2) equivalents, or short eCO2, are derived from the measurements of the mixed gases, tVOC's, and describe the quality of indoor air in equivalent units of CO2. Traditionally indoor air quality is limited to the measurement of temperature, humidity, and carbon dioxide alone. eCO2, however, follows increasing CO2 levels but also contains information about additional harmful mixed gases and odorous events, while a CO2 sensor detects just the exhaled CO2 from the room’s occupants.
396 ppm (parts per million) was the mean average annualized global outdoor CO2 level reported at the end of August 2013 by NOAA. OSHA states that 1,000 ppm should be used as an upper limit for indoor levels, as a guideline for occupant comfort; a level higher than 1,000 ppm indicates inadequate ventilation. EPA testing recommends Carbon Dioxide levels to not exceed 800 ppm. American Society of Heating Refrigeration and Air Conditioning Engineers (ASHRAE) and the American Society of Testing and Materials (ASTM) suggest indoor levels should not exceed 700 ppm and 650 ppm above outdoor air, respectively. At levels above 2,000 ppm for an extended period of time complaints such as headaches, fatigue, and eye and throat irritation are typical and more widespread.
Relative Humidity (rH) is among the most common of indoor air environmental factors implicated in occupant discomfort. Elevated humidity has been shown to be associated with a worsened perception of Indoor Air Quality. High %rH is also an indicator of conditions favorable to mold and microbial growth.
ASHRAE (American Society of Heating Refrigeration and Air-Conditioning Engineers) recommends a maximum of approximately 56%rH at 80°F and up to approximately 86%rH at 67°F (at standard atmospheric pressure). Clothing, radiant heat and many other factors influence the recommendations of this standard. This is based on their standard Graphical Comfort Zone Method. Per ASHRAE there are not any established lower humidity limits for thermal comfort. However, non-thermal comfort factors such as skin drying, irritation of mucus membranes, dryness of the eyes, and static electricity generation, may place limits on the acceptability of very low humidity environments.
When your lüft™ monitor reports Radon levels above 2pCi/l for extended periods of time, please, contact a Radon Inspection and Mitigation professional. When VOC or eCO2 levels read high repeatedly, contact a certified Indoor Air Quality professional to seek advice or perform additional testing. Improving home ventilation will temporarily mitigate the health concerns but does not address a potential underlying issue as to why levels read high.

lüft™ Monitor Questions

Your lüft™ Monitor will start up again as soon as power is restored. The monitor saves all settings and data for up to 4 years on the device. Upon power up it will reconnect to your Wi-Fi network, restore all custom settings, and continue to measure your Indoor Air Quality as before. After a power interruption the first hourly date reading may be delayed up to 90 minutes. However, ad-hoc readings can be retrieved at any time before that.
Yes. The lüft™ Monitor has been certified by Intertek to be compliant to UL and CSA safety standards 61010-1. During that certification, the device went through rigorous safety testing performed by an independent, certified laboratory. In addition, Intertek audits our manufacturing facility quarterly to maintain that certification. The device was also tested by an independent, certified laboratory to be compliant with Proposition 65, officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986.
Unlike our Radon, Temperature, Humidity, and Pressure Sensors, the sensor measuring VOC and CO2 equivalent is a relative sensor. A relative sensor measures changes in levels with very high precision but does not report absolute levels. The built-in logic performs periodic self-leveling to compensate for any long term sensor drift or sensor aging. That enables these type of sensors to measure very small changes in VOC levels, which are measured in parts per billion. The latter is essential to detect deterioration in air quality. Most if not all VOC sensors in consumer Indoor Air Quality devices work based on the same principle. For questions, please contact your local Indoor Air Professional.
Yes, the monitor has a UL compliant, auto-ranging power supply rated for 120-430V and 50-60Hz. However, at this time the device is only certified to be used for 120V, 60Hz applications, i.e. any common US standard wall outlets.
Your lüft™ monitor does not require calibration. There are also no internal batteries and no other serviceable parts.




It is recommended to have at least one monitor in each of the main living and sleeping quarters.
You can securely share each individual monitor's data by entering the e-mail of your trusted Radon or Indoor Air professional under "share data" in the individual device menu. Once enabled, your trusted professional can review and monitor your data in real time but has no access to your monitor, your mobile app, or your phone, i.e. its an at-will data sharing only feature.
The Temperature Offset function lets you adjust the temperature calibration by up to +/- 5F. This is useful if you like to synchronize multiple lüft monitor readings or match the readings of your HVAC system. All temperature sensors, including HVAC thermostats, lüft monitors, or any other indoor device, can only measure the temperature of their immediate surroundings. Temperatures in rooms vary based on air-flow, ventilation, position in the room relative to heaters and HVAC outlets, and other factors. Because temperature and relative humidity are not independent, an adjustment of the Temperature Offset in a lüft monitor will also adjust the relative humidity accordingly.
Your lüft™ Monitor will display your Indoor Air Quality status. Green means Okay, all is well! Yellow means that at least one of the 6 sensors is at or beyond its Warning threshold. Red means at least one of the 6 sensors is at or beyond its Alert threshold. If you also enabled the Nightlight function, the device will show blue during the night. Advanced users can change all threshold values and color definitions as well as brightness, i.e. choose a different color or brightness at your choice for each state (Ok, Warning, Alert, Nightlight) and adjust thresholds for each individual sensor to meet your needs.



The Altitude Correction automatically adjusts the measured atmospheric pressure to sea level. This allows the comparison to the atmospheric pressure commonly reported by your local weather stations (Radio, TV, or Internet). You can disable this feature in Settings>>Thresholds>>Air Pressure.


General - Professional Radon Testing

Our standard product warranty is 90 days.
SunRADON offers hardware repair on Model 1027 and Model 1028 monitors purchased on or after January 1, 2009. We are no longer able to procure critical components needed for repair of monitors purchased prior to this date. To check the purchase date of your device, log in to our support site. Then go to Products to view the list of your registered units and their purchase dates. Our standard product warranty is 90 days. Please note: we only guarantee service on CRMs purchased through SunRADON (Sun Nuclear) or an authorized reseller, such as Amazon.com and select distributors. If you purchased a CRM from a non-authorized third party, contact us to request transfer of ownership (fees may apply).
Standard turnaround on repairs or service is typically 5 business days.
Yes, SunRADON is dedicated to providing secure credit card processing services.
A radon tester/inspector is the responsible individual to provide you with a copy of the calibration certificate prior, during or after a radon gas survey. If you still have questions with regards to certification, contact your state radon program coordinator or visit NRSB/NRPP for a list of licensed professionals in your area.
Your inspector(s) should leave clear/concise instructions during the test. Closed house conditions should be maintained and non-interference agreements should also be signed. Contact the inspector with any specific questions that arise pre- and post- inspections. If questions are not answered, state or national proficiency programs can also address your concerns.

Hardware - Professional Monitors

SunRADON monitors are designed for use indoors. Outdoor environments may cause errors due to humidity or extreme temperatures. Store monitors in cases when applicable. Keep away from explosive gases. Sparks from inside the radon monitor could ignite an explosion
If the firmware update is interrupted and/or doesn't complete, please start the upload process over

Software - Professional Monitors

The OneRADON app will automatically connect to your mobile device. You do not need to pair your mobile device to the app. If the monitor does not appear immediately, please wait as Bluetooth Low Energy refreshes every 10 or 15 seconds and may be found if the monitor is located in proximity to the phone. Bluetooth signals can battle interference. If this appears to be an issue, look around your surroundings to see what changes can be made to better the connection -- walls, wiring, signals sent from other cordless phones, and Wifi routers can interrupt connection. Reset the phone to erase glitch memory and reset your Bluetooth accessory. If needed, a BLE scanning app can be used to help find the device.
Yes, OneRADON is available for MAC Desktop. This version of the software is available here.
Yes. We provide report templates, but users can customize reporting to their preferences.
Mobile users can use the Trouble Report Logs to send us activity logs when they may run into issues. When completing a Trouble Report Log, please be sure to describe the issue and include your contact information. We use these reports to continually update our software
Using OneRADON with Windows 7 requires manual installation of a driver. To set this up, make sure the 1028 XP is plugged in. On your PC, open "Device Manager" and locate the "Ports" section of the tree. There should be a device listed with a yellow exclamation point icon. Right-click on the non-functioning device and choose "Update Driver Software." Choose "Browse my computer for driver software," and click the "Browse" button to navigate to the OneRADON installation folder. Click "Next." Click the "Browse" button and navigate to the OneRADON installation folder. Click "Next." A Windows Security warning dialogue will pop up. Choose "Install this driver anyway." The COM Port should now be functional and show up as "1028XP Radon Detector."
If you are using OneRADON in Windows 7, this issue was fixed in version 2.2.10. Please update your software to the latest version. If you are using OneRADON with 32-bit Microsoft Visual C++ Redistributable, this is not a software we currently support. We suggest downloading this from Microsoft: https://aka.ms/vs/15/release/vc_redist.x86.exe.
If this error appears, it is likely due to the downloaded .zip file not being extracted. Right-click on the .zip archive file (titled “1028-XP_Firmware_Update_v1.0.8.zip”) and choose “Extract All.” This action will create a new folder containing all the required files.

Professional Radon Testing - Proficiency

Overall average is a cumulative average of the entire test period from start to finish. EPA average subtracts the first 4 hours of data from the overall averaging to allow for device equilibrium. We advise you to check with the appropriate state and national programs for clarification of what average to provide to homeowners. Our OneRADON software allows you to select either Overall Average or EPA Average.
We offer Entry Level Radon Measurement courses, in partnership with Trinity Environmental, throughout the year at our Melbourne, Florida, campus. Stay tuned for upcoming courses.
We do not provide initial Certification performance testing. First time Radon Testers should request Performance tests by a certified Lab independent of the monitor manufacturer. Listed performance labs can be found at the NRPP and NRSB websites.
All of our professional monitors are NRPP, C-NRPP, and NRSB approved.
Calibration certificates will be sent back to you with your re-calibration SunRADON monitor.
Model 1027 calibration is done by adjusting hardware settings within the device. The later can only be done to be within +/- 5%. To further improve measurement accuracy, we provide the correction factor, which then needs to be multiplied to the reported value from the device. All other SunRADON CRMs do not need to be corrected, as corrections are done within the device firmware.
Device Performance Testing will be available through the OneRADON Cloud. Please contact a SunRADON representative for more information on dates and times of availability.